Application for Real - Time Monitoring of Ambulance Performance

Thanks to the funding from the Government of the Kingdom of Belgium, Pulse Lab Kampala, under the leadership of the Ministry of Health and in partnership with Enabel and other development partners has developed a digital application to monitor in real-time the performance of ambulances to inform decisions about how to better use them to support Ugandan’s access to health care. The system is being piloted in Rwenzori and West Nile of Uganda. The digital application uses real-time analytics and visualization techniques based on GPS tracking to evaluate the performance of the ambulances.

How does it work?

GPS device is installed in the ambulance

GPS device is installed in the ambulance

The GPS transmitters were installed in all the ambulances under the responsibility of the District Health Offices.

Location records transmitted by device to operator

Location records transmitted by device to operator

The signal from each ambulance produce a trace which is recorded and visible to an operator dedicated to this task.

Data received and displayed on dashboard

Data received and displayed on dashboard

The records from the transmitter are received by a tracking system and displayed on a dashboard for monitoring

Communication with the District Health Office

Communication with the District Health Office

The operator has the mobile contacts of all the DHO in the Region and can communicate with them in case there are un normalies in the operations of the ambulance.

Real-time Performance Monitoring

The application allows the real-time tracking of vehicles and generates reports and alerts on the use of public ambulances in West Nile and Rwenzori. Good practices and results are determined by a set of performance indicators defined by the Ministry of Health and district-level partners. Below are the components of the application.


Medical staff and those in charge of dispatching ambulances can know the exact position of the vehicle, at all times.

Early warning

Alerts are generated when an ambulance is misused. The alert allows for immediate action by observers.

Stationary for 24hrs alert : This alert is registered when an ambulance is stationary anywhere for 24 hours

Stationary for 3hrs alert : Alert registered when an ambulance is stationary for 3 hours outside of the hospital or district health office

Ambulance tracking device is offline : Alert registered when the ambulance stops communicating with the GPS server

Wrong route alert : Registered when the ambulance goes in a direction contrary to where it should be going

Ambulance moving at a speed more than 100km/hr


The software generates reports on the use of ambulance for any time frame, as selected by the end-user. In the evaluation option, various statistics can be calculated:

Data Privacy and Potection

The privacy issues are addressed through the privacy and data protection principles set out by UN Global Pulse. These principles are designed to ensure that the data analysed is handled with the utmost protection of the interests of the individuals involved.

A project involving analysis of medical data naturally requires high levels of privacy considerations and protection and Pulse Lab Kampala takes extra measures to protect the people behind the data and applies strict privacy principles to ensure that individuals are not exposed in a way that is to their disadvantage.

About Pulse Lab Kampala

Pulse Lab Kampala is the third lab of the United Nations Global Pulse network under the leadership of the UN Resident Coordinator. It supports the UN Country Team and the Government of Uganda to achieve the Global Goals for sustainable development. As a regional hub, it leverages data innovation, new sources of digital 'Big Data' and real-time analysis techniques.

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